KEYON COMMUNICATIONS, INC. PRIVACY POLICY

The privacy and security of your personal information is a foremost consideration of KeyOn Communications Inc. We want to make your experience using the KeyOn service as enjoyable and rewarding as possible while allowing you to feel secure that your privacy interests are being respected.

Collection of Personal Information

Required Information
KeyOn collects certain information that is necessary to fully service your KeyOn account. As a customer, you will be asked to provide information that is needed in order to create your KeyOn account and fulfill our service commitment to you such as your name, address, phone number, email address and billing information. We treat this personal information that you provide to us as highly confidential. KeyOn may use this personal information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis and for product development. Your personal information, however, will never be sold to any company nor will it be shared with third parties, unless specifically stated otherwise or in special circumstances. In instances where KeyOn and a partner jointly promote the KeyOn service, KeyOn may provide that partner certain information, such as name and email address, for the sole purpose of allowing KeyOn and the partner to evaluate the promotion.

Optional Information
KeyOn collects certain optional information that you may provide through the registration process. This information is used to tailor our account services to most effectively serve you, and to better understand the aggregate profile of our customers. This information may also be used in developing new services.

Like any business interested in attracting and offering the highest quality of service to customers, KeyOn gathers voluntary demographic information about our customers. These questions seek to gain insight on such things as how an individual became aware of our service, their gender, occupation and travel preferences and practices. In addition, customer comments and inquiries are collected and stored for each customer that submits them. This information is collected and stored with the customer's individual KeyOn account information. This information is kept completely private and confidential.

KeyOn occasionally conducts user surveys to better target our service offering to existing as well as new customers. We sometimes share aggregated demographic information in these surveys with business partners that offer complimentary offerings to the KeyOn service. This information is summarized, and information about specific individuals is never shared with any third party. Participation in our customer surveys is voluntary.

KeyOn may offer incentive programs to customers, visitors to the KeyOn Web site (www.KeyOn.com), the general public and individuals identified through direct mail lists. These offerings are promoted on the Web site, advertisements and press releases. At a minimum, required information includes name and email address; in some cases, the customer must answer mandatory survey questions about other personal data or enter a program code. The information gathered in the entry form is used to verify the entrant's identity, to send the entrant an email notification that their entry has been received, and to contact winners and/or prize recipients. Because the rules and terms of each program can vary, all information about each program is clearly posted during the event. All such programs are conducted in full accordance with United States federal and state laws.

KeyOn has and may institute referral programs or similar programs, such as the "Tell a Friend" program. KeyOn's "Tell a Friend" program allows customers to receive credit for each individual (a "Referral") that, as a result of their recommendation, also becomes a customer. For a customer to receive a free month of service under this program, (1) the Referral must become a subscriber to KeyOn's service and must remain a subscriber of KeyOn's service for more than 31 days; (2) the Referral cannot be an existing KeyOn customer; and (3) the Referral cannot have been previously submitted to the "Tell a Friend" program by another person. Existing customers provide the email address of the Referral, and KeyOn may send an email message to the Referral from the referring customer's email address informing them of the KeyOn service.

Tracking Information

KeyOn may collect and/or track certain information that is derived from your usage of the KeyOn service such as usage patterns, travel patterns and Web site page views and traffic patterns. KeyOn may use this tracking information for statistical purposes to improve our products and services and to manage our networks and systems more efficiently. To keep track of traffic on their servers, Web sites often store a small data file on your hard disk when you visit them. This file is commonly referred to as a "cookie." A cookie file can contain user specific information, such as User ID, or it can be used to maintain a connection with you during your visit (so that you can visit pages of a site without retyping the same information over and over). KeyOn uses cookies to track customer traffic patterns, to maintain a connection during your visit with us, to track your preferences, and to diagnose problems on our server and administer our site. Cookies enable you to enter all parts of the KeyOn Web site, and are used to save your User ID on the login page (we encrypt the User ID for added security). In addition, cookie files help us assist you with questions about site navigation, functionality or performance. Partners also may use their own "cookies." We do not control the use of our partners' cookies and expressly disclaim responsibility for information collected through them.

KeyOn also records the MAC (Media Access Controller) address from the network card in or used with your computer or other device to enable KeyOn to accurately perform our billing functions.

Use of Information

KeyOn will not divulge any of your personal information—contact, financial, bill history—to any other organization unless (1) you give KeyOn explicit, and specific, prior permission, (2) the disclosure is required by law or by legal process authorized by a court of competent jurisdiction, (3) KeyOn suspects fraud by a customer involving KeyOn, in which case KeyOn may investigate and report any evidence, including personally identifiable information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry.

KeyOn may contact customers or Web site visitors regarding account status and changes to this privacy policy and any other policies or agreements relevant to Web site visitors. KeyOn may use your information to disclose summary information to strategic and business partners. This is obtained by combining data from many individuals with the name and other identifiers removed. KeyOn also may create aggregate reports on user demographics and traffic patterns. This information may be used to negotiate with service providers who complement the KeyOn service or assist us in our efforts to expand our customer base.

KeyOn opposes the emailing of any junk mail, and does not sell customer information to email lists or telemarketers. If any of our partner sites engage in such practices, for any reason, KeyOn will immediately investigate, and if appropriate, discontinue services with such parties. If you receive junk email that mentions KeyOn or its services, please send details to us at info@KeyOn.com and we will investigate promptly.

Correcting and Updating Your Information

As a KeyOn customer, you are always fully in control of the information that we maintain to service you. You can change your personal information at any time and as often as necessary. You also can request that the data be deleted (requests for deletion of certain information may require closing the account). Information about a customer may be withheld or exempted from deletion if this is required by law, is part of a fraud investigation or is required for accounting and audit purposes.

Opt-out Policy

KeyOn provides its customers the opportunity to opt-in to providing KeyOn with personal information, as well a separate opportunity to opt-in to receiving communications from us and our partners. At any time, customers can contact KeyOn to opt-out of any of our promotions, programs or contests. Alternatively, customers can opt not to provide certain personal information when enrolling for the KeyOn service or when participating in some programs and surveys, although choosing not to provide certain information may hinder our ability to complete your registration process.

Commitment to the Privacy of Your Family

Protecting the safety of minor children when they use the Internet is very important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and other applicable laws. We recommend that children receive permission from a parent before gaining access to the KeyOn service or sending personal information to KeyOn or anyone else online.

Security Measures

Your account information is kept confidential and secure via a unique User Identification number and password that is issued to you. Your User ID and password should be kept confidential because it is the key to accessing the information held by KeyOn about you. If your computer or other device is accessible to or by others, please log out of the KeyOn site before you leave it. Security is also provided through your web browser, which supports 40, 56 or a 128-bit version of encryption with the SSL (Secure Sockets Layer) security protocol. When you visit the KeyOn Web site, your personal account information is encrypted when transmitted across the Internet, using the highest degree of security applicable.

KeyOn has instituted internal safeguards to reduce the likelihood of accidental disclosures and unintended access of customer information (although it is impossible to eliminate this possibility completely). All employees, contractors and other companies engaged by KeyOn are contractually required, through signed, internal non-disclosure agreements, to keep customer information confidential and not to use it in any way other than what is necessary to perform their work for KeyOn. Violations of these policies can result in termination in the case of employees, the severing of contractual obligations in the case of contractors and other companies, and in civil and criminal penalties if warranted and applicable by law.

Additional Information

This privacy policy is effective as of August 15, 2002. KeyOn reserves the right to change this policy at any time. By using the KeyOn service, you are acknowledging and accepting all terms and conditions outlined in this KeyOn Communications™, Inc. privacy policy.

If you have any questions regarding this policy statement, please email us at info@KeyOn.com. This privacy and security pledge is part of our contract with you.

Thank you for choosing KeyOn Communications, Inc.